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TOPIC 1: OPERATIONS

Role
Influences
Processes
Strategies

Role of Operations Management

  • strategic role of operations management - cost leadership,  good/service differentiation
  • goods and/or services in different industries
  • interdependence with other key business functions

Strategic role:

Picture
Hickey, Nader & Williams (2011) Cambridge HSC Business Studies, 2nd edition,  Cambridge University Press, Melbourne, p.3

This diagram provides a good overview of the supply chain which is effectively what comes under Operations Management.

TASK: draw your own diagram with pictures or cartoons in the box for a particular industry. Think about how it would differ for a service industry.  Use this diagram for revision purposes.

Cost leadership:

TASK: Investigate Ryanair and Jetstar for how they undertake cost leadership.

Goods and services

Picture
TASK: Apply these characteristics to various industries.


Source: Chapman et al (2011), Business Studies in Action, 4th edition, John Wiley & Sons, Milton Qld, p.12

TASK: Complete this activity (from Hickey, Nader & Williams (2011) Cambridge HSC Business Studies, 2nd edition,  Cambridge University Press, Melbourne, p.10).

Interdependence with other key business functions

Picture
The balance between cost and quality is something that needs to be discussed between business function areas. Products with the best quality cost more: the inputs, the workers, the equipment used and so on, all cost money. The finance department would be concerned about the costs and Marketing needs to know whether to market the product as value for money, premium quality worth the extra expense or something in between. HR is concerned with the number of employees required, the training and expertise needed and the costs involved. This video demonstrates some of the thinking that goes into the cost/quality decision:
Influences
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  • Home
  • About
    • About
    • Education Blog
    • Writing Blog
  • Case Studies
  • Courses
  • HSIE Resources
    • HSC Business Studies >
      • Operations >
        • Role of operations management
        • Influences
        • Processes (overview) >
          • Inputs
          • Transformation processes
          • Outputs
        • Strategies
      • Marketing >
        • Role of marketing
        • Influences
        • Process
        • Strategies
      • Finance >
        • Role of Financial Management
        • Influences
        • Processes
        • Strategies
      • Human Resources >
        • Role of human resource management
        • Influences
        • Processes
        • Strategies
        • Effectiveness
    • Preliminary Business Studies >
      • Nature of Business >
        • Role of business
        • Types of businesses
        • Influences
        • Business growth and decline
      • Business Management >
        • Nature of management
        • Management approaches
        • Management process
        • Management and change
      • Business Planning >
        • SMEs
        • Influences
        • Business Planning Process
        • Critical Issues
    • Economics >
      • Introduction to Economics >
        • The nature of economics
        • The operation of an economy
      • Consumers and Businesses >
        • Businesses
      • Markets >
        • Demand
        • Supply
        • Market equilibrium
        • Market structures
      • Labour Market >
        • Demand and supply of labour
        • Labour market trends
      • Economic Issues >
        • Economic growth
        • Unemployment
        • Inflation
        • External Stability
        • Distribution of Income and Wealth
        • Environmental Sustainability
    • Society and Culture >
      • Course Framework
      • Research Methods
      • P1: Social and Cultural World
      • P2 Personal and Social Identity
      • P3: Intercultural Communication
      • PIP
      • H1: Social and Cultural Continuity and Change
      • H2: Popular Culture - Social Media
      • H3: Equality and Difference
    • Geography (old syllabus) >
      • Coastal Management
      • Urban Growth and Decline
      • Human Rights
  • Contact