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        • Role of Financial Management
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        • Management approaches
        • Management process
        • Management and change
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      • Introduction to Economics >
        • The nature of economics
        • The operation of an economy
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        • Businesses
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      • P1: Social and Cultural World
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      • P3: Intercultural Communication
      • PIP
      • H1: Social and Cultural Continuity and Change
      • H2: Popular Culture - Social Media
      • H3: Equality and Difference
    • Geography (old syllabus) >
      • Coastal Management
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TOPIC 1 OPERATIONS

Role
Influences
Processes
Inputs
Transformation
Outputs
Strategies

Role of Operations Management

  • strategic role of operations management - cost leadership,  good/service differentiation
  • goods and/or services in different industries
  • interdependence with other key business functions

Influences

  • globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability 
  • corporate social responsibility
                     - the difference between legal compliance and ethical responsibility 
                     - environmental sustainability and social responsibility 

Operations processes

  • inputs
                     - transformed resources (materials, information, customers) 
                     - transforming resources (human resources, facilities)
  • transformation processes
                     - the influence of volume, variety, variation in demand and visibility (customer contact)
                     - sequencing and scheduling – Gantt charts, critical path analysis
                     - technology, task design and process layout
                     - monitoring, control and improvement
  • outputs
                     - customer service
                     - warranties 

Operations strategies

  • performance objectives – quality, speed, dependability, flexibility, customisation, cost 
  • new product or service design and development 
  • supply chain management – logistics, e-commerce, global sourcing 
  • outsourcing – advantages and disadvantages
  • technology – leading edge, established 
  • inventory management – advantages and disadvantages of holding stock, LIFO (last-in-first-out), FIFO (first-in-first-out), JIT (just-in-time) 
  • quality management – control – assurance – improvement 
  • overcoming resistance to change – financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia 
  • global factors – global sourcing, economies of scale, scanning and learning, research and development
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  • Home
  • About
    • About
    • Education Blog
    • Writing Blog
  • Case Studies
  • Courses
  • HSIE Resources
    • HSC Business Studies >
      • Operations >
        • Role of operations management
        • Influences
        • Processes (overview) >
          • Inputs
          • Transformation processes
          • Outputs
        • Strategies
      • Marketing >
        • Role of marketing
        • Influences
        • Process
        • Strategies
      • Finance >
        • Role of Financial Management
        • Influences
        • Processes
        • Strategies
      • Human Resources >
        • Role of human resource management
        • Influences
        • Processes
        • Strategies
        • Effectiveness
    • Preliminary Business Studies >
      • Nature of Business >
        • Role of business
        • Types of businesses
        • Influences
        • Business growth and decline
      • Business Management >
        • Nature of management
        • Management approaches
        • Management process
        • Management and change
      • Business Planning >
        • SMEs
        • Influences
        • Business Planning Process
        • Critical Issues
    • Economics >
      • Introduction to Economics >
        • The nature of economics
        • The operation of an economy
      • Consumers and Businesses >
        • Businesses
      • Markets >
        • Demand
        • Supply
        • Market equilibrium
        • Market structures
      • Labour Market >
        • Demand and supply of labour
        • Labour market trends
      • Economic Issues >
        • Economic growth
        • Unemployment
        • Inflation
        • External Stability
        • Distribution of Income and Wealth
        • Environmental Sustainability
    • Society and Culture >
      • Course Framework
      • Research Methods
      • P1: Social and Cultural World
      • P2 Personal and Social Identity
      • P3: Intercultural Communication
      • PIP
      • H1: Social and Cultural Continuity and Change
      • H2: Popular Culture - Social Media
      • H3: Equality and Difference
    • Geography (old syllabus) >
      • Coastal Management
      • Urban Growth and Decline
      • Human Rights
  • Contact