TOPIC 1: OPERATIONS
Operations processes
- transformed resources (materials, information, customers)
- transforming resources (human resources, facilities) - the influence of volume, variety, variation in demand and visibility (customer contact)
- sequencing and scheduling – Gantt charts, critical path analysis
- technology, task design and process layout
- monitoring, control and improvement - customer service
- warranties
- transforming resources (human resources, facilities) - the influence of volume, variety, variation in demand and visibility (customer contact)
- sequencing and scheduling – Gantt charts, critical path analysis
- technology, task design and process layout
- monitoring, control and improvement - customer service
- warranties